Raising an issue on your project is now easier than ever. Whether the video missed the mark, the response time is too slow, or there's missing shots, our 24/7 team of Producers are ready to help at every step.
On your project page you'll notice two shiny buttons. These are designed to provide you with an even better 90 Seconds experience, helping our Producers prioritise tasks and resolve requests faster.
- Simply hit 'Make a Request' and select 'Other'.
2. Tell us about the issue, and provide us with any additional details.
3. Let us know how urgently you need a response or resolution.
4. And lastly, make sure you select 'Yes, raise this as an issue' so it gets prioritised amongst all other tasks.
Check out our handy walkthrough guide of the Make a Request feature right here.
We hope this article helps, but if you're still having trouble navigating the platform please reach out to our live support team from the drop-down menu on every page.