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How do I raise an issue?
How do I raise an issue?

Your issues responded to and resolved, instantly.

90 Seconds Support avatar
Written by 90 Seconds Support
Updated over a week ago

Whether you want to talk to your 90 Seconds Production Service Manager directly, ask for an update, or change the time of your delivery, we've got you covered. Don’t rush to Intercom for support immediately - all communication will be made via the activity feed in your project page, it looks like this:

Here you can directly raise issues, provide comments and request changes with the Production Service Manager and Brand Client.

All activity throughout the project will appear in this feed, including when files are uploaded.

Simply type your comment in the dialogue box and press “Add Comment”. All project members will be alerted to your comment and will be able to respond immediately.

What if I need to make a request whilst on the move?

Not a problem! We've released a mobile app designed specifically for Creators. Once downloaded and logged in, you'll be able to manage all your chats on the go - just like a regular messenger!

We hope this article helps, but if you're still having trouble navigating the platform please reach out to our live support team from the drop-down menu on every page.

90 Seconds Support

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